We have assembled the following most "Frequently Asked Questions". If your question can not be found below, please review our Policy Page or Shipping Information Page. If you still can not find an answer to your question, please Contact Us.

Q) Do I need to be a member to purchase from Vista Wholesale?

A) We sell Wholesale To The Public therefore you do not need to be a member, however, creating an account is recommended. Our site allows for Guest Checkout, but with Guest Checkout, there will be no vieable online history of your orders. You will not be able to log in and review past orders, check shipping status or get tracking information.

A) A Sales Tax Number is not required in order to purchase from us, however, we do charge sales tax on all orders that ship within Indiana. If you have a Tax ID #, first register with us, then fax your Tax ID certificate to us at 775.249.2716. We will set your account up so sales tax is not charged.

Q) Do you have a minimum order requirement?

A) We have a No Minimum Order Policy. You can order one item or full cases.

Q) What payment methods do you accept?

A) We DO accept Paypal, Visa, MasterCard, Amex and Discover.
    We DO NOT accept wire transfers, money orders or checks.

Please Note:

* When checking out, you must enter the billing address exactly as it appears on your monthly statement or the charge will be declined. Larger orders may require a credit card authorization form to be completed and returned to us. Your bill will show a charge from Vista Wholesale.

* We can only accept Paypal payments from Confirmed Addresses. If your address with Paypal is Unconfirmed, you will need to use a credit card (Paypal debit card is ok to use). Payments from Unconfirmed accounts will be refunded.

Q) How does Vista Wholesale keep my personal data safe?

A) We use 128 Bit SSL Encryption to keep your personal information safe. For more information on how we keep your information safe see our What Is 128 Bit Encryption page

Q) Does Vista Wholesale ship internationally?

A) We can ship to Countries deemed low risk by our credit card processor. The list of Countries we ship to can be seen in the dropdown box on the shopping cart page. We can not ship Lighters, Airsoft Guns or Knives to international destinations. If you are dropshipping outside the USA, keep in mind that Tracking is not available for international locations.

Q) How long before my order ships?

A) Most orders will be processed same day or next. (Allow 3 business days during November and December). We do not guarantee same day order processing. International orders may take an extra day or two to ship due to customs paperwork. We will email tracking information upon shipment (Tracking is not available for international destinations). Delivery time varies and is dependant upon your location and the shipping method chosen during checkout. Please review our Shipping Information page for more information.

Q) Can I fax in my order?

A) While we prefer all orders be placed through the website, we do accept orders via Fax. Fax orders will need to be manually entered by us so there may be a slight order processing delay and the order will be charged an additional $5 administration fee for manually entering the order into the system. If an item you order is out of stock, we will deduct this item from your order. Orders are accepted via our fax number: 775.249.2716. Due to the way our system is set up, we can not take orders by phone.

Q) My order was short, what do I do?

A) You must contact us immediately if a shortage is found. We will investigate the issue and, if needed, contact the shipping carrier to file a claim of shortage. Please note that all packages are double verified before being shipped. We will repack the order and compare it to the original shipped weight to verify any shortages. If the package appears opened/damaged when delivered, please note this with the shipping carrier at time of delivery.

Q: Do you offering any Imprinting/Personalization?

A): Sorry, we currently do not offer these services.

Q: How long have you been in business?

A): We have been in business since 1999. We started out selling on eBay in 1996 and opened our wholesale business in 1999. We are a family owned and operated business. Unlike some competitors who hold full time jobs and sell online to make extra money, our business is our full time job. We are a legal business registered and incorporated with the state of Indiana. We are a privately held company

Q: Do you offer a catalog or CD of your products?

A): We do not currently offer a hard copy catalog or a CD of our products. We have attempted this in the past but it wasn't cost effective due to changing products

Q: Do you belong to the Better Business Bureau?

A): No, we are not a member. We have been in business since 1999 with over 100,000 successful online transactions to our credit. You can view our Paypal Seller Reputation information by clicking here

Q: Will my customer see the actual prices I paid?

A): No, your pricing will not be made available to your buyer. We do not send any invoices in the packages. Instead, we email all invoices to you. This keeps your pricing shielded from your buyers.

Q: Do you have a price matching policy

A): We have been in business since 1999. We are not a fly by night company. We have thousands of happy customers. We are committed to customer satisfaction. We are a registered company in the state of Indiana.

We offer the following:

- Tracking number or Delivery Confirmation on all Domestic shipments
- A secure checkout that uses full SSL to keep your information safe
- We remove credit card information as soon as your credit card is processed.
- A fair and balanced return policy if you are unhappy with your purchase